A: You can contact us by phone,MSN,Skype,Email.or visit our gallery directly.
MSN:jane0592@hotmail.com
MP:+86 159 592 83835
SKYPE:cassie.oilpainting
E-MAIL:sales@pureartspace.com
Address:No.300-1 Yuanshan South Rd,Huli District Ximen,China
ZIP:360019

A:Our artists have,on average,15 years of experience and they all have advanced degrees in fine arts.And the owner is also a skilled artist.

A:We supply all kinds of paintings including famouse painting reproductions,orginal painting works and photo to painting sevice.

A: We only sell 100% handmade oil paintings, hand painted by experienced artists. Each stroke, texture and nuance of every painting is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.

A.Yes - by default our paintings are signed by the artist. However, if you like, you can request us not to sign it or sign as your request.

A: We hope to add more original pieces to our collection, but we can create original paintings from your photographs.

A: Between four and five weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 7 and 30 business days creating your masterpiece,depend on the quantity. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you've approved the painting, we'll ship it to you immediately. Shipping can take three to four days. When you order your paintings,our sevice team will company with you the whole process to promise you get what you want.

A: Yes. You can request paintings in any size you want. Some customers like to follow the painting's original aspect ratio, keeping the original relation between the painting's length and width. If the size you need does not match the painting's original aspect ratio our experienced artists will extend or reduce some of the painting's background to achieve the best possible result.

A: Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets.landscape,photos,florals paintings,animals paintings.

A: Yes, we have experience adding detail to a painting from multiple photographs. Perhaps it's detail for a family crest, the writing on a sweatshirt or just a hairstyle. Our artists can use the details that you provide to make your painting capture even more details than the original photograph did.

A: Definitely. It's called a composite painting. Since our artists start from scratch there is no limit to what they can add to or subtract from the original photos. An example could be a family portrait with an additional person, a different background or a photograph painted in the style of a particular artist. As far as composites go, the only limit is your imagination.

A: We never make money from the shipping cost.However we have cooperate express company.They will offer us with greatest discount and lowest shipping cost.

A: We only use reputable carriers like FedEx, DHL or UPS. We ship unframed paintings in a protective, hard plastic tube.

A: In the very rare case that your painting arrives damaged, please refuse the delivery so we can receive the package back from the shipping company and claim the insurance funds. We will then paint a new painting for you and will ship it to you within 10 days. This extremely rare circumstance does not constitute a reason for a refund as the damage is the responsibility of the shipping company and as we will paint for you a new painting for absolutely free.

A:This varies from country-to-country. Generally, our customers will not have to pay duty on personal items less than $700 in value and in most countries hand-painted oils on canvas do not attract duty. However, please check the Customs or the postal authorities in your country if you have any questions. But if they are shipped by air or sea, you have to pay the custom duty.

A: You can pay for your painting with PayPal, T/T,Western union or you may contact us for details.

A: Of course.We will email you a digital photograph of the painting. You can look at the image and ask for revisions or approve the image for shipping.

A: You pay when you place your order with us. Before we begin working on your painting, we need to know that you have the means to pay for it. All online transactions work this way, and keep in mind that all paintings ordered from Pure Art Space are backed by our 100% money back guarantee.

A: Yes, in fact we offer many. The first guarantee happens when,we will email you a photo of your painting before shipping. Our guarantee is that we'll revise this painting until it meets your expectations. Our second guarantee is when you receive the painting; you are free to return it for more revisions or else for a full refund minus our actual shipping cost. Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch. Our return policy is valid for 7 Days and the return period is from the merchandise arrival date.

A: Even after approving the initial emailed photos of the painting (excluding portraits), if you're unhappy with the painting, you can return it to us for revisions. In the unlikely case that we cannot improve it to your satisfaction, we will refund you minus our actual shipping cost. We do ask however that the revisions you request not conflict with the original direction that you gave our artists. You may ask for revisions until the painting meets your expectations. Sale of frames are final, frames cannot be returned for a refund due to the high cost of shipping.

A: It is compulsory to contact us before returning a painting and await exact return instructions. Our actual shipping cost will be deducted from the refund. Returned merchandise must be wrapped & packed in the original tube and send to the address of origin. Merchandise must be returned as instructed. Failure to follow these instructions may result in some penalty.